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 Friday, August 29, 2008
Q & A Categories » Contractors

Q & A



Contractor Sound Offs

Question?

I'm a painting contractor, and a recent "On the House" column made me angry. A woman wrote to say that she had called 12 painting contractors for estimates and still was not satisfied with the bids she got. You encouraged her to get as may estimates as she needed to feel comfortable. Have you no heart? Obviously, you don't realize that it's a waste of my time if a homeowner is going to get that many bids. I must do at least 10 estimates to make one sale, and it takes time to do an estimate. How can I make a living if people are going to get twelve (or more) bids? What's the matter with three? That should be good enough. And, on top of that, you guys suggest that homeowners make a dozen phone calls to the Contractors License Board, local Better Business Bureau, former customers, business references and other people -- just to check out the contractors. Get real! How many people are really going to do all that? And how many contractors (including yourselves) would pass such a test? And another thing: A lot of homeowners treat contractors like dirt. They make us stand out in the rain, or in the garage, or they meet us at the tailgate of the truck. A lot of times they aren't even there -- they ask us to put the bid under the door, in the mailbox, or give it to the maid, like they don't want any contact with us. Would it hurt to let us in to sit at the kitchen table so we can work our figures inside?

Fraser

Answer!

Buddy, if your contracting ability is as bad as your attitude, you ought to find another profession. We're going to reply to your questions and comments one by one.

Regarding the woman who called 12 contractors: You forgot to mention that she got only three bids after contacting those 12 painting contractors. It's sad that only three out of 12 who agreed to do estimates actually followed through. Because of unprofessional contractors, that kind of call-to-bid ratio is very common, so homeowners have to contact a lot of contractors just to get a handful of bids.

As for your comment that three bids should be enough. Many times, three bids are not good enough. Homeowners are balancing their budget against quality and against the contractor's professionalism. Three bids may not give them enough cost options and points of comparison. In fact, if it takes 10 bids to give them enough information and "good vibes" to feel comfortable with their decision, then they should get 10 bids -- as long as they realize that bids can become obsolete if too much time elapses between bid and decision. Unsuccessful bids are a fact of life in contacting business. Get used to it.

Also, you obviously think our suggestion that homeowners call the Contractors License Board, BBB and others is silly. But you couldn't be more wrong. Everybody from the state consumer affairs office on down to our Aunt Peps knows that you have to protect yourself, your house and your home improvement investment by making sure you will get the quality and professionalism you pay for. According to the BBB, the number of complaints about home improvement contractors are second only to complaints about auto dealers. If more people took the time to thoroughly check out the contractors they are considering, there would be fewer crummy and crooked contractors in the world. By the way, reputable, professional contractors (including ourselves) will pass the test every time.

As for your being "treated like dirt", maybe you need a shower. Maybe you need to wear a clean, pressed shirt. Maybe people don't find you pleasant to deal with. Maybe you scare them. Maybe you need to take a look at how you present yourself to prospective customers.

Snide comments aside, you should be aware that many people, particularly women, are not comfortable inviting a complete stranger into their home.

Ultimately, all these things get back to contractor professionalism, or the lack of it. If more contractors operated more professionally, more people would be more comfortable dealing with them.


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